Mengenal Vinnocomm

VinnoComm adalah aplikasi web (yang dapat diakses melalui Intranet dan Internet) untuk Call Center solution dengan tiga paket standard:
 a. Paket Standard Inbound & Outbound dengan fitur fitur sebagai berikut:
1. IVR ( Interactive Voice Response )
2. Call Greeting
3. Automatic Call Distribution
4. Recording System
5. Contact Management ( Customer Profile )
6. Case Management ( Ticketing Based System)
7. Agent Monitoring by Supervisor
8. Agent Status Control
9. Blocking Destination Number
10. Agenda ( Appointment, Routine, Etc )
11. Agent Activity Log
12. Knowledge Base
13. Inter Agent Live Chat
14. Useful Report · Agent Performance · Average Incoming Call Per period · Average Peak Days
15. Dashboard
16. Privilege & Security Setting